Terms & Conditions

Acceptance of Terms

These Terms & Conditions apply to your use of The Hatim Store website, including browsing products, creating an account, placing orders and using our shopping services.

By accessing our website or placing an order, you agree to these terms. If you do not agree, please discontinue using the website.

Products & Availability

We make reasonable efforts to display accurate product descriptions, images, sizes, colours and specifications. Actual product appearance may vary slightly because of lighting conditions and differences between screens.

Products are subject to availability. We may update product details, discontinue listings or limit quantities where reasonably necessary, subject to applicable law and existing order obligations.

Orders & Confirmation

Please review your products, quantities, delivery address and contact details carefully before submitting an order.

We may contact you to verify order information. If an order cannot be fulfilled, we will notify you and arrange any applicable refund in accordance with the payment method, our policies and applicable law.

An order confirmation message does not necessarily mean that an online payment has been successfully completed.

Pricing & Charges

Product prices and applicable charges will be displayed during shopping and checkout. Delivery charges or other disclosed fees may apply depending on the order and delivery location.

If a genuine pricing or listing error is identified, we will take reasonable steps to contact affected customers and resolve the issue in accordance with applicable law.

Payment Methods

Available payment methods are shown at checkout and may include:

• Cash on Delivery (COD), where available.
• Online payment through Rapid Gateway.
• Eligible advance-payment options displayed at checkout.

Online payments are subject to payment-provider verification and processing. A payment is treated as completed only when its status has been appropriately confirmed.

If an advance-payment option is offered, the advance amount and remaining balance will be displayed before you confirm the order. The remaining balance must be paid according to the instructions provided for that order.

Shipping & Delivery

Delivery estimates are indicative and may vary because of courier operations, location, weather, public holidays or other circumstances beyond our reasonable control.

Customers must provide a complete and accurate delivery address and reachable contact number. Incorrect details may delay delivery or prevent successful delivery.

Any additional delivery terms will be described in our Shipping Policy when available.

Returns, Exchanges & Refunds

Return, exchange and refund requests are subject to the applicable Returns & Refunds Policy, including its eligibility requirements, time limits and procedures.

Product condition, order details and the reason for a request may affect eligibility. Please use the Contact Us page for assistance with a specific order.

Nothing in these terms is intended to remove consumer rights that cannot lawfully be excluded.

Customer Accounts

If you create an account, you are responsible for providing accurate information and taking reasonable steps to protect your login credentials.

Please use the Contact Us page promptly if you suspect unauthorised access to your account. We may restrict access where reasonably necessary for security, fraud prevention or legal compliance.

Acceptable Website Use

You must not use this website for unlawful activities, submit fraudulent orders, attempt unauthorised access or interfere with the website's security and operation.

Website content, branding, images and original materials may not be copied, republished or used in a way that infringes applicable intellectual-property rights.

Website Availability & Liability

We aim to maintain a reliable shopping experience but cannot guarantee uninterrupted website availability or error-free operation at all times.

To the extent permitted by applicable law, we are not responsible for interruptions or losses caused by events beyond our reasonable control or by improper use of the website.

Nothing in these terms excludes liability or remedies where such exclusion is prohibited by law.

Privacy

Our collection and use of personal information are described in our Privacy Policy. By using our services, you should review that policy to understand how your information is handled.

Changes to These Terms

We may update these terms when our services, business practices or legal requirements change. The revised version will be published on this page with an updated revision date.

Changes will apply subject to applicable law and any requirements relating to existing orders.

Governing Law

These terms are intended to be interpreted in accordance with the applicable laws of Pakistan, subject to mandatory consumer protections and any other laws applicable to a particular transaction.

Questions About These Terms

If you have questions about these Terms & Conditions or need assistance with an order, please visit our Contact Us page for the available customer-support options.