Frequently Asked Questions
Find answers to common questions about our products, orders, payments and delivery.
LAST UPDATED: OCTOBER 12, 2026
Orders & Shopping
How can I place an order?
Browse our shop, select your product and any available options, add it to your cart, and follow the checkout instructions to place your order.
Can I order without creating an account?
If guest checkout is enabled, you can place an order without creating an account. Enter the required details during checkout.
Can I change or cancel my order?
Contact us as soon as possible through WhatsApp or email. Changes and cancellations depend on the order's processing and dispatch status.
Payments
Which payment methods are available?
Available payment methods are displayed at checkout. Depending on the options enabled, these may include Cash on Delivery and online payment through Rapid Gateway.
Is online payment secure?
Online payments should be completed through the payment gateway provided during checkout. Never share your banking PIN, password or OTP with anyone.
Shipping & Delivery
How long does delivery take?
Delivery time depends on your location and courier service. Please check our Shipping Information page for the latest delivery details.
How can I track my order?
Contact our support team with your order number for assistance with tracking your shipment.
Returns & Support
What is your return policy?
Please read our Returns & Refunds page for information about return eligibility, conditions and how to request a return.
How can I contact customer support?
You can contact us through the Contact Us page using WhatsApp or email. Please include your order number when asking about an existing order.